In 1994 I founded Bottom Line Delivery with the goal of providing the San Francisco - Bay Area with a professional courier company that could offer its customers extremely low rates, a reliable quality of service, and the absolute highest level of customer service. Unlike most other companies in the delivery industry, our primary focus was centered on the needs and schedules of our customers, and not the other way around.
Today’s business environment demands that support organizations are reliable, personable, flexible, accountable, and responsive to the unique needs of the businesses which they support. This has created an opportunity for Bottom Line Delivery to emerge as a true leader in the San Francisco - Bay Area delivery industry. With our reputation comes the challenge of continuing to live up to it which we look forward to proving through each and every delivery.
Two decades later, I am proud to say that we remain committed to those same goals and principles which we laid as our company's foundation. Through the years we have successfully built a company culture and environment that requires, promotes, and always demands service excellence for our clients.
We measure the quality of our company’s performance individually in every opportunity we get to serve a customer. Our company’s success is determined directly by our clients, and that is just one of the many reasons why we are committed to 100% customer satisfaction in each & every delivery. In order to eliminate service problems to the best of our ability, we use proactive and contingency management operational approaches, and draw on our years of prior experiences. We provide our staff with ongoing customer service and operational training, while we hold staff members accountable for their performance results. In addition we encourage ongoing feedback from clients and make periodic efforts to solicit feedback about our performance to find out how we can better service our client’s changing needs.
To our loyal Bottom Line Delivery customers, I want to truly thank you for the relationship that we have been able to build and the opportunity to serve your company. We realize that we wouldn't be where we are today if it wasn't for your loyalty and support. And to our future clients, we look forward to the opportunity of earning your business and developing a relationship that will have a positive impact on your Bottom Line!